Email list of drivers. Learn more – opens in new window or tab. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? All DOA or other defect returns must be properly documented for the fastest service and prevention of delays. It dropped an icon on the desktop and the software did the rest. I’ve already spent 20 hours downloading, installing, un-installing and rebooting my laptop through HP’s maze of sp’s etc.
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If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. When I try to install HP Protectools Manager I get the error that the installation wizard was interrupted and the installation is not complete. If 8530q access manager software available on the web site is newer than the version installed on your notebook, download and install it.
SOLVED: Fingerprint Scanner · HP Elitebook ·
Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. I’ve tried contacting HP Support.
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HP EliteBook w ” Genuine Laptop Fingerprint Reader Board V | eBay
To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.
Everytime I try to install HP Protecttools it keeps saying it’s incompatible!! Report item – opens in a new window or tab.
HP Customer Support – Software and Driver Downloads
Minimum monthly payments are required. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it. Please try again shortly.
You will have to locate and purchase a third party security program. Subject to credit approval. Thank you for your patience. Clean the fingerprint reader. Solution and Diagnostic Data Collection. See Details – opens in a new window or tab. I’ve already spent 20 hours downloading, installing, un-installing and rebooting my laptop through HP’s maze of sp’s etc.
For additional information, see the Global Shipping Program terms and conditions – opens in a new window or tab This amount includes applicable customs duties, taxes, brokerage and other fees.
If you choose to change the operating reaader, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint yp will not work as fingerpritn result. For best performance, check HP Software and Driver Downloads for device driver updates for your specific model.
Depending on the model number of your elitenook, there are options in the BIOS to turn the biometric device on and off. Digital Persona Fingerprint Reader. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.
In the Device Managerclick Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. See other items More For additional information, see the Global Shipping Program terms and conditions – opens in a new window or tab.
Learn More – opens in a new window or tab International shipping and import charges paid to Pitney Bowes Inc. This allows other hardware and software to support the fingerprint reader. Any international shipping and import charges are paid in part to Pitney Bowes Inc.